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The new 2019 Mpesa commission structure is aimed at ensuring agents getter better rewards on high-value transactions and as an incentive to hold adequate float. As a result, deposit commissions have increased by 12% – 170% across the bands as seen in the table below.

With this tariff review, Safaricom has also introduced the lower band of Kshs 10 – Kshs 49 for transfers and micropayments to enable more Kenyans to use the services hence driving Financial Inclusion. Safaricom has added an additional 11 transaction bands to curb split and direct deposits for which you suffer serious penalties through unscrupulous agent assistants.

The detailed 2019 Mpesa agent commission structure for deposits is as shown below.

Transaction Band

Commission (Ksh)

50

100

4

101

510

8

511

1,010

9

1,011

1,510

10

1,511

2,510

11

2,511

3,510

12

3,511

5,010

14

5,011

7,510

20

7,511

10,010

28

10,011

15,010

40

15,011

20,020

55

20,021

25,020

71

25,021

30,020

87

30,021

35,020

103

35,021

40,020

119

40,021

45,020

135

45,021

50,020

150

50,021

60,020

190

60,021

70,000

190

Safaricom also re-looked at the withdrawal commissions and reduced the commissions in some of the bands as highlighted below and kept others constant in an effort to encourage more deposit transactions.

The detailed commission structure for withdrawals (Registered and Unregistered) is as shown below.

Mpesa Agent Commissions for Withdrawal Transactions

Transaction Bands

​​ Commissions

(Registered Customers)

Commissions

(Unregistered Customers)

10

49

N/A

N/A

50

100

5

N/A

101

500

8

8

501

1,000

10

10

1,001

1,500

12

12

1,501

2,500

15

15

2,501

3,500

20

20

3,501

5,000

25

25

5,001

7,500

30

30

7,501

10,000

35

35

10,001

15,000

45

45

15,001

20,000

60

60

20,001

25,000

65

65

25,001

30,000

70

70

30,001

35,000

70

70

35,001

40,000

100

N/A

40,001

45,000

150

N/A

45,001

50,000

180

N/A

50,001

70,000

200

N/A

At the end of the month, the commission earned is paid to the MMF account of the organisation less the 5% withholding tax. The organisation can decide to withdraw the cash or transfer it to float account.

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